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View compareFrequently Asked Questions (FAQ)
Welcome to our FAQ page! Below you’ll find answers to our most commonly asked questions about shipping times, payment methods, returns, and custom plastic orders. If you can’t find what you’re looking for, feel free to [contact us] or request a custom quote.
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01 💭When can I ship my order? 🧠What logistics channels do you use? 💡What are the logistics fees?
💭A: Regular specifications are usually shipped within 48 hours; customized orders depending on the complexity of processing, usually 3~7 days.
🧠A: We use standard distribution logistics for free shipping (usually takes 15~25 days), if you use expedited shipping with multiple logistics (DHL, FedEx, UPS, EMS, FS, etc.), you can choose the most suitable way according to your location and needs. If you need expedited, please contact us to confirm!
💡A: We use our standard delivery logistics by default, no freight charge for standard delivery, if you need fast delivery, you need to contact us for confirmation and charge the freight with the actual quotation of the logistics provider, the specific cost needs to be provided with the receiving address and confirmed with the logistics provider and sent to the customer.
02 💡Can I return or exchange an item?🧠 How do I request a return?
💡A: For regular in-stock products, they can be returned or exchanged within 7 days after receipt (need to keep in good condition). Customized processed or plastic material cut products can not be sold twice, unless quality problem, generally do not support return or exchange.
🧠A: If quality problem, please contact us first by email and provide order number, we will give return address and process. The shipping cost will be borne by the buyer, except for quality issues.
03 💡What payment methods are supported? 🧠What if I can't pay? 💭Can I get a discount for large orders?
💡A: PayPal and bank transfer are the main payment methods on our website. If you need other methods, please contact our customer service.
🧠A: If you are unable to pay or need other ways, please communicate with our customer service, you can submit a contact form to our [Contact us] page or click on the right side of the real-time chat window to leave a message.
💭A: Large orders have corresponding discounts, you can directly communicate with our customer service.
04 💭Can't find the size I need, what custom machining do you offer? 💡What are the MOQ requirements?
💭A: We can cut to specified lengths, thicknesses, diameters, and also do preliminary CNC/lathe machining. Please see the customization page or contact us for details.
💡A: There is no minimum order for regular materials. For CNC or special processing, there may be a certain MOQ requirement; please contact us for details.
05 💭How can I track my order?
💭A: You will receive a confirmation email after placing an order, and the waybill number will be attached after shipment; you can also check the logistics news on the “My Orders” page, or enter the waybill number into [https://www.17track.net/] for inquiry.